If you are not entirely satisfied with your purchase, we're here to help. If the order is cancelled within 2 hours of placing the order subject to product not dispatched we will refund your payments. Please Contact our Customer Service Team to place a cancellation request by calling our Customer Service number @ +91 7305198198. Refund will be processed through the same mode within 8 working days. "Friendz Factory" makes the best possible efforts to provide quality products and services. All models undergo quality checks and required tests to ensure: efficiency, electrical safety & reliability.